Shipment Cascade Tender

SCO’s Transportation Execution Center (TEC) automatically tenders a shipment to your pre-approved lowest cost, best service provider. Cascade tender functionality ensures a balance of high service levels and cost effective transportation solutions

Once the rating engine returns the rates for a given Origin/Destination pair, our Transportation Execution Center (TEC) automatically tenders the shipment to the lowest cost provider. SCO's system automatically forwards to the carrier the tender notice via email, fax, or electronically, depending on the carrier's ability to support our transmission. The carrier also may view all of its tenders via SCO's carrier web portal.

The carrier then must either accept or reject the tender within the time allowed pursuant to our customer's business rules. If the tender is accepted, the carrier has committed to cover the shipment pursuant to the applicable pick up and delivery requirements and applicable order specific special instructions.

The carrier may use SCO's carrier portal to confirm pick up appointments, delivery appointments, proof of delivery (POD) and en-route status messaging. If the carrier either rejects the tender, or fails to act within the prescribed time frame, SCO's system will automatically cancel the tender to the first carrier and tender the shipment to the second lowest cost provider. The cascade tender process repeats until the shipment is either covered or the entire tender process exhausts.

In the event that a cascade tender exhausts, SCO's system automatically forwards an exhausted tender email to SCO's operations personnel. An email will also be sent to designated customer contacts such as plant personnel or customer service representatives.

Upon receipt of the "exhausted tender" email, SCO operations personnel communicate with appropriate customer contacts to determine whether the pick up and delivery requirements may be modified to permit a "core" carrier to handle the shipment. If the modification is acceptable, SCO's personnel coordinate the order revision with the applicable lowest cost provider. If the shipment requirements may not be modified, SCO will find a carrier that will meet the original pick up and delivery requirements.